Internships, Work Abroad
Customer Service Internship, London and Eastbourne
For EU citizens wanting to practise their English and carry out valuable work experience in the UK, our Customer Service Internship is perfect. With positions available in London and Eastbourne, you can choose whether you want to stay in the bustling city or a traditional seaside town.
If you are looking to better your CV, career prospects and get your first UK work experience placement, then our Customer Service Internship could be the key to your success. The internship is available to EU citizens with an A1 level of English who are keen to develop their potential.
You will spend your time in an environment where quality customer service is crucial such as a gym, charity shop or in a retail environment. The internship will last 2-5 weeks and will test your skills in a customer-facing role, providing you with the ideal atmosphere to practise your English in real-life situations and improve your conversation technique as well as your level of customer service.
Why should I choose this programme?
All of the customer service placements are provided by our award-winning work experience team who are based at our HQ in London Greenwich. The team will support you during your stay and throughout your placement. The team will be there to help with any issues that you may have as well as being able to help organise your accommodation. Not only will you be able to gain a better understanding of how to provide great customer service but you will also be able to enhance your English language skills and experience the UK working life.
What if I don’t feel comfortable using English?
If you don’t think that your English level is strong enough to complete a placement, you can attend classes at one of our British Council Accredited English schools in London Greenwich or Eastbourne*. We have a broad range of courses available from General English courses to exam preparation programmes and specialist lessons, including one-to-one English. A2 level students who wish to complete placements in London may also be interested in our English Plus+ Paid Work Experience programme.
*Please note that one week of English tuition is compulsory for students opting to do their internship in Eastbourne.
- What's included?
- Dates & duration
- Project life
- Flights & Visas
- A work placement in a customer service environment in London or Eastbourne
- Information, advice and guidance
- Multilingual work experience placement officers
- 24-hour support & emergency contacts during the work experience placement
- Half-day orientation at one of our training centres (London or Eastbourne)
- Access to our training centres throughout your work experience placement – complete with IT suite (Free Wi-Fi & Internet access)
- A certificate of achievement from Twin upon completion of your programme
- A personal reference for your placement
What's NOT included?
- Flights or train journeys
- Sightseeing activities
- Accommodation (Twin can provide accommodation for an additional fee)
Dates and duration
- Customer service internships are available throughout the year
- Placements start every Monday
- It is advisable that you book your work experience placement at least four weeks in advance
- Placements are available for 2-5 weeks
- Minimum age: 16yrs+
- English Level: IELTS 2.5 (A1)/Elementary
- Visa Requirements: EU Nationals
Your first day induction will take place at our training centre where you will be briefed on your placement details, travel, accommodation and health and safety procedures. After your induction, you should be fully prepared for your placement and able to settle in efficiently.
Our Customer Service Internship is ideal as you will have the opportunity to carry out a variety of tasks in the retail and customer service sector including high street stores. There will be a variety of tasks that you will do as part of your internship, such as:
- Stock rotation
- Visual merchandising
- Customer service
- Till work
- Loading and unloading
- Sorting stock
When you choose to arrange your work experience with Twin, you also benefit from having access to our lively social programme which runs in London and Eastbourne. The social programme provides the perfect opportunity for you to meet other people doing work experience as well as Twin English Centre students. Our social programme includes a range of things to see and do, such as:
- Visits to local attractions
- Walking tours
- Cinema evenings
- Pub nights
- Weekend excursions to other UK cities
- Theatre trips
Accommodation and Food
Students carrying out work experience in London or Eastbourne can arrange to stay with one of our trusted homestays who host our international students throughout the year. You will be able to practise your English with your host while experiencing the culture within a household. Our homestays are well-located so that you can travel to your placement with ease whether you choose London or Eastbourne.
If you choose to carry out work experience in London, you can also choose from our range of residential accommodation. Situated throughout Central London, our residences have been selected for their location, nearby transport links, the services and amenities that they include. There are a range of rooms available, from standard or en-suite single and twin rooms to studio rooms.
Flights, Transportation & Visas
Flights and travel are not included in the price of the Customer Service Internship. However, it is easy to travel to London or Eastbourne from Europe with the excellent UK transport links. If you are flying to the UK, you can choose from:
- Gatwick Airport
- Heathrow Airport
- Stansted Airport
- London Luton Airport
- London City Airport
Please note that the nearest airport to Eastbourne is Gatwick.
Eurostar services are available to transport passengers from France and Belgium and there are coach services available from many European locations to London Victoria Coach station. There are direct trains from London Victoria train station to Eastbourne.
Safety & Insurance
- We provide 24-hour emergency support from the UK and our partners provide support locally.
- If any wider safety concerns arise in the destination, such as civil disturbances or natural disasters, we seek advice from the Foreign & Commonwealth Office (FCO) and implement their recommendations where appropriate.
Book Now > Make an enquiry >
You may also like
Internships in France, France
Work in an unpaid Internship position within a French organisation, and gain valuable international work experience. Build on your professional skills and significantly improve your career prospects. An ideal gap year work programme.
Language Assistant Spain, Spain
Spend weeks or up to a year living with a Spanish family & teaching them English. A superb cultural immersion for Gap Year students looking for an enriching travel experience.
UK Professional Internships, London
Enrol onto our award-winning internship programme and kick-start your career in one of the most exciting cities in the world. <p><strong>Now available to non-EEA citizens with a BUNAC Tier 5 Visa. Check the eligibility section to find out more.</strong></p>
Erasmus+, Seville, Lisbon, Dublin
Embark on the opportunity of a life-time with our fully-funded Erasmus+ programme available in three European capitals! Plus you can gain a Level 3 qualification. If you have previous experience or qualifications in Digital Marketing, Hospitality or Teaching English as a Foreign Language and you need work experience to enhance your CV and future career, this programme could be for you
Language Assistant France, Montpellier
Immerse yourself in the beautiful French city of Montpellier, whilst learning French in an award winning language school and teaching English to your host family. Great for a gap year or career break.
Language Assistant Italy, Multiple Locations
On this programme you can spend between 4 weeks up to 3 months living with a welcoming Italian host family. A fantastic cultural immersion and an enriching travel experience, this programme provides a perfect platform to improve your Italian language ability.
Professional Internships in Valencia, Valencia
Enhance your career prospects with our professional internship programme in Spain. By attending this programme you will gain essential employability skills, improve your Spanish and experience the culturally rich region of Valencia.
Business Administration Internship, London
Our Business Administration Internship is a great opportunity for EU citizens to come to the UK and experience working life in a business environment. All placements are available in London, so you will benefit from working in one of the world’s busiest cities.