Internships, Work Abroad

Customer Service Internship, London and Eastbourne

For EU citizens wanting to practise their English and carry out valuable work experience in the UK, our Customer Service Internship is perfect. With positions available in London and Eastbourne, you can choose whether you want to stay in the bustling city or a traditional seaside town.

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If you are looking to better your CV, career prospects and get your first UK work experience placement, then our Customer Service Internship could be the key to your success. The internship is available to EU citizens with an A1 level of English who are keen to develop their potential.

You will spend your time in an environment where quality customer service is crucial such as a gym, charity shop or in a retail environment. The internship will last 2-5 weeks and will test your skills in a customer-facing role, providing you with the ideal atmosphere to practise your English in real-life situations and improve your conversation technique as well as your level of customer service.

Why should I choose this programme?

All of the customer service placements are provided by our award-winning work experience team who are based at our HQ in London Greenwich. The team will support you during your stay and throughout your placement. The team will be there to help with any issues that you may have as well as being able to help organise your accommodation. Not only will you be able to gain a better understanding of how to provide great customer service but you will also be able to enhance your English language skills and experience the UK working life.

What if I don’t feel comfortable using English?

If you don’t think that your English level is strong enough to complete a placement, you can attend classes at one of our British Council Accredited English schools in London Greenwich or Eastbourne*. We have a broad range of courses available from General English courses to exam preparation programmes and specialist lessons, including one-to-one English. A2 level students who wish to complete placements in London may also be interested in our English Plus+ Paid Work Experience programme.

*Please note that one week of English tuition is compulsory for students opting to do their internship in Eastbourne. 

Project details

  • What's included?
  • Dates & duration
  • Eligibility
  • Location
  • Project life
  • Accommodation
  • Flights & Visas
  • Insurance

What's included?

  • A work placement in a customer service environment in London or Eastbourne
  • Information, advice and guidance
  • Multilingual work experience placement officers
  • 24-hour support & emergency contacts during the work experience placement
  • Half-day orientation at one of our training centres (London or Eastbourne)
  • Access to our training centres throughout your work experience placement – complete with IT suite (Free Wi-Fi & Internet access)
  • A certificate of achievement from Twin upon completion of your programme
  • A personal reference for your placement

What's NOT included?

  • Flights or train journeys
  • Insurance
  • Sightseeing activities
  • Accommodation (Twin can provide accommodation for an additional fee)

Dates and duration

  • Customer service internships are available throughout the year
  • Placements start every Monday
  • It is advisable that you book your work experience placement at least four weeks in advance 
  • Placements are available for 2-5 weeks


  • Minimum age: 16yrs+
  • English Level: IELTS 2.5 (A1)/Elementary
  • Visa Requirements: EU Nationals


Project life

Your first day induction will take place at our training centre where you will be briefed on your placement details, travel, accommodation and health and safety procedures. After your induction, you should be fully prepared for your placement and able to settle in efficiently.

Our Customer Service Internship is ideal as you will have the opportunity to carry out a variety of tasks in the retail and customer service sector including high street stores. There will be a variety of tasks that you will do as part of your internship, such as:

  • Stock rotation
  • Visual merchandising
  • Tagging
  • Customer service
  • Till work
  • Loading and unloading
  • Sorting stock

Social programme

When you choose to arrange your work experience with Twin, you also benefit from having access to our lively social programme which runs in London and Eastbourne. The social programme provides the perfect opportunity for you to meet other people doing work experience as well as Twin English Centre students. Our social programme includes a range of things to see and do, such as:

  • Visits to local attractions
  • Walking tours
  • Cinema evenings
  • Pub nights
  • Weekend excursions to other UK cities
  • Theatre trips

Accommodation and Food

Students carrying out work experience in London or Eastbourne can arrange to stay with one of our trusted homestays who host our international students throughout the year. You will be able to practise your English with your host while experiencing the culture within a household. Our homestays are well-located so that you can travel to your placement with ease whether you choose London or Eastbourne.

If you choose to carry out work experience in London, you can also choose from our range of residential accommodation. Situated throughout Central London, our residences have been selected for their location, nearby transport links, the services and amenities that they include. There are a range of rooms available, from standard or en-suite single and twin rooms to studio rooms. 

Flights, Transportation & Visas

Flights and travel are not included in the price of the Customer Service Internship. However, it is easy to travel to London or Eastbourne from Europe with the excellent UK transport links. If you are flying to the UK, you can choose from:

  • Gatwick Airport
  • Heathrow Airport
  • Stansted Airport
  • London Luton Airport
  • London City Airport

Please note that the nearest airport to Eastbourne is Gatwick.

Eurostar services are available to transport passengers from France and Belgium and there are coach services available from many European locations to London Victoria Coach station. There are direct trains from London Victoria train station to Eastbourne.

Safety & Insurance

  • We provide 24-hour emergency support from the UK and our partners provide support locally.
  • If any wider safety concerns arise in the destination, such as civil disturbances or natural disasters, we seek advice from the Foreign & Commonwealth Office (FCO) and implement their recommendations where appropriate.

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The customer service internship is available in London and Eastbourne so you can choose whether you want to be in the city or the peaceful seaside. There are a wide range of placements in both locations so you can decide which best suits you.

If you choose to carry out your internship in London, you will experience the hustle and bustle of the UK’s vibrant capital and there are a range of placements available in a number of customer service environments. There are so many roles in London which require excellent customer service, that it is easy to understand why the city is a top choice for potential work experience students.

Home to thousands of international students each year, Eastbourne is a traditional British seaside town able to provide the ideal environment for international students and work experience candidates. You will benefit from a calmer atmosphere and will be able to enhance your English and customer service skills in a customer-facing role. 

London Eastbourne

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